The Hotel Shift Supervisor To supervise the Front Desk during any given shift while maintaining unmatched guest service and maximizing Hotel revenue.

Duties:

• Supervise, evaluate, coach, counsel and situational retraining of Front Desk staff.
• Maintain and manage inventory daily and evaluate same day selling strategies.
• Provide a welcome reception area for guests.
• Consistently offer professional, friendly and engaging experience with internal and external guests.
• Execute all shift reports.
• Maximize revenue by promoting suite upgrades and maintaining rate integrity.
• Able to effectively communicate with entire staff.
• Maintain ticket bank and keep proper inventory of all tickets and logs.
• Assist with the check-in line as needed.
• Must be able to understand guest or employees needs and the ability to handle all situations calmly and professionally.
• Ability to Multi-task and work well in a fast paced, team-oriented environment
• Partner with other departments to meet guest expectations and special requests (reservations, bell desk, housekeeping, Information Desk, Concierge).

Qualifications:

• High school diploma or equivalent
• Minimum 1-year Front Desk experience preferably in a resort setting.
• Minimum 2 years customer service required