The Assistant Director of Technical Services supports the Director in overseeing daily operations, team leadership, and strategic planning for the technical services division within a high-volume convention resort. This position ensures seamless execution of A/V, digital signage, and event production, while maintaining a strong focus on service quality, system reliability, and alignment with brand standards.

Duties:

• Assists in leading a multi-disciplinary team responsible for A/V, digital signage, and event production across the resort.
• Oversees the technical setup, breakdown, and maintenance for conferences, entertainment venues, and other resort events.
• Manages day-to-day resort-wide technical services, including proactive equipment maintenance and timely troubleshooting.
• Collaborates with IT, Facilities, and Convention Services to support evolving event and operational needs.
• Develops and implements standard operating procedures (SOPs) to ensure consistent execution, safety, and technical compliance.
• Coordinates training and development for technical staff, ensuring alignment with current protocols, service standards, and technologies.
• Participates in planning, procurement, and inventory processes for technical equipment in partnership with the Director.
• Monitors service metrics, performance data, and guest feedback to identify opportunities for continuous improvement.
• Ensures compliance with all relevant codes, regulations, and gaming control board technology requirements.

Qualifications:

• Bachelor’s degree in Technical Theater, Information Technology, Event Management, or related field (or equivalent experience).
• Must be able to complete the OSHA 30 course within 14 days of hire.
• Technical certifications (e.g., CTS, Dante, Crestron, Extron) are a plus.
• 5+ years of experience in A/V or technical services management, preferably in a resort, casino, or event production setting.
• In-depth knowledge of audio, video, lighting, rigging, and networking systems.
• Familiarity with casino tech platforms, digital signage, and conference software tools.
• Flexible availability, including evenings, weekends, and holidays, based on event and resort needs.
• Excellent problem-solving skills with the ability to manage multiple priorities in a fast-paced setting.
• Strong leadership and communication skills with a background in managing large or cross-functional teams.