Hotel Front Desk
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Peppermill Resort Hotel
Front Desk Relief Supervisor
Join our family at Peppermill and work with the most amazing individuals Northern Nevada has to offer.
The Front Desk Relief Supervisor assists the Hotel Shift Manager or Supervisor by effectively managing the hotel inventory and provide direction and assistance to employees.
Duties:
- Ensure efficient and professional guest-focused experience during registration, check-out, and over-the-phone interaction.
- Support front desk associates in resolving guest challenges/complaints as needed.
- Observe front desk associates to ensure that established procedures are followed.
- Assist with maximizing revenue with suite upgrades and rate integrity.
- Assist on the front line as needed.
- Assist in maintaining same day inventory and selling strategies.
- Assist with the Hotel Night Audit ensuring it is completed accurately.
- Ensure all required reports and forms are completed daily.
Qualifications:
- High school diploma or G.E.D.
- Minimum of one year Front Desk experience.
- Two or more years of customer service experience.
- Must be able to work independently and perform well under pressure.
- Department
- Hotel Front Desk
- Locations
- Peppermill Resort Hotel
About Peppermill & Western Village
We've been family-owned and operated since 1971, and our commitment to excellence is evident in every aspect of our business. The individual skills, loyalty, and enthusiasm that our diverse team members bring to work every day is what makes our company successful. Peppermill strives to create an environment that fosters long-term relationships and offers opportunities for learning and growth.