The Gift Shop Sales Associate is expected to generate sales by providing outstanding customer service while ensuring that every customer feels welcome to shop at the store. Greeting the customer, attending to his/her needs and building a loyal customer base are essential to the retail associate’s job success.

Duties:

• Actively engage customers in conversation and assist in the understanding, demonstration, description and selection of merchandise.
• Process transactions quickly and accurately reducing the customers’ wait time.
• Accurately execute any merchandise returns/exchanges directed by a member of the retail management team.
• Actively maintain the store appearance including keeping merchandise neatly organized and attractively displayed, dust and clean shelves regularly, fold t-shirts and arrange merchandise to maintain the highest level of visual presentation.
• Answer all incoming calls with a professional greeting and transfer calls to the proper department when needed.

Qualifications:

• Must be 21 years of age, due to tobacco and alcohol sales.
• Minimum six months experience in a retail/customer service environment with a working knowledge of cashiering and receipt processing.
• Able to speak, read and write in English.
• Must be willing to work a flexible schedule that includes nights, weekends, holidays and special events.
• Must be able to accurately operate a point-of-sale system and effectively deal with heavy public contact and provide excellent customer service.
• Subject to lifting up to 15 lbs., stooping, bending and walking for long periods of time.