The Passport/Hotel Representative is responsible for checking in and out all hotel guests while maintaining outstanding guest service and maximizing hotel revenue. Promotes club membership and facilitates all club/promotional transactions.

Duties:

• Check hotel guests in and out.
• Maintain a bank and perform cashiering duties.
• Work well with supporting departments (Reservations, Housekeeping, Information Desk).
• Maximize revenue with suite upgrades and rate integrity.
• Maintain a clean, presentable and welcoming workspace.
• Must be able to understand and explain the player tracking systems, comping guidelines, player benefits and usage.
• Use several computer applications simultaneously to analyze information and make appropriate decisions related to the Passport Loyalty Program.
• Recruit new Passport Rewards Members.
• Communicate current details on offers, events, and promotions.

Qualifications:

• Must be 21 years of age or older.
• Must be able to obtain a Gaming License and Alcohol Awareness Card.
• Customer service experience preferred.
• Must have previous cashiering experience.
• Must have 10 key and typing experience (30 WPM).
• LMS and Micros experience preferred.