This position has up to a $1,000 hiring bonus

The Reservation Agent is to provide efficient and friendly service to all guests who contact the Call Center by making hotel reservations and connecting calls to the correct department.

Duties:

• Promptly answer the telephone and greet guests with a friendly and sincere welcoming tone using positive and clear communication; listen to and understand requests, respond with appropriate action and provide accurate information.
• Effectively manage and communicate through email in a timely and organized manner in a multi-tasking environment.
• Input messages into the computer; set wake-up calls, retrieve messages and communicate the content to the guests.
• Input room reservations via fax and email.
• Maintain a high level of attention and accuracy with a focus on detail.
• Ensure guest satisfaction by managing service failures, problem solving and prioritizing guest needs.
• Be respectful with every guest; their different styles and diverse cultures, building rapport, trust and loyalty.

Qualifications:

• Must be at least 18 years of age.
• High school diploma or G.E.D. required.
• Minimum one year of customer service experience preferred.
• Must be able to communicate clearly in English.
• Capable of learning and effectively using a variety of computer applications and software such as LMS, CMS/ACSC, TIX and more.
• Ability to remain alert in a high volume, ever-changing task environment, follow detailed procedures and ensure accuracy in documentation, communication and data input.