# Front Desk Supervisor

**Company:** Peppermill & Western Village
**Department:** Hotel Front Desk
**Location:** Peppermill Resort Hotel
**Employment Type:** Full Time

The **Front Desk Supervisor** is responsible for managing front desk activities and supervising personnel. Ensures outstanding guest experiences and optimizes hotel revenue.

**Duties:**

- Understand guest and employee needs and handle all situations calmly and professionally.

- Partner with other departments to meet guest expectations and special requests (reservations, bell desk, housekeeping, information desk, concierge).

- Supervise, evaluate, coach, counsel and provide situational retraining of Front Desk staff.

- Evaluate same day selling strategies.

- Maintain and manage daily inventory.

- Execute all shift reports.

- Maximize revenue by promoting suite upgrades and maintaining rate integrity.

- Maintain a ticket bank and keep proper inventory of all tickets and logs.

- Assist with the check-in line as needed.

**Qualifications:**

- High school diploma or G.E.D.

- Minimum of one-year Front Desk experience, preferably in a resort setting.

- Two or more years of customer service required.

- Able to effectively communicate with entire staff.

- Ability to multi-task and work well in a fast-paced, team-oriented environment.

[Apply for this position](https://apply.peppermillcareers.com/jobs/688422-front-desk-supervisor/applications/new)